Refund policy
Refund policy
At LovahLight Soulfit we want your set to fit you well. That's why we help you choose your size before you buy: message us and we'll advise you.
Exchanges
- You have 3 days from the day you receive your order to request an exchange.
- We offer a size or color exchange (subject to availability) or store credit.
- The item must be unworn, unwashed and with its tags.
- Shipping for the exchange is paid by the customer.
Refunds
We do not issue cash refunds. Every exchange is settled with another item or with store credit.
Defective or wrong order
If your order arrives with a manufacturing defect or you receive a different item from the one you ordered, write to us within 3 days of delivery with a photo and your order number. We will resolve it at no shipping cost to you.
How to request an exchange
- Write to us at hola@lovahlightsoulfit.com or on Instagram (@lovahlight_soulfit) with your order number.
- We confirm availability and how to send the item back to us.
- Once we receive and check it, we send your exchange or activate your credit.
